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Orders & Payments

We accept all major credit and debit cards, including Visa, Mastercard and AMEX. Additionally, we accept payment via Google Pay and Apple Pay. You can select your preferred payment method at checkout.

We aim to fulfill our orders within the same or next day, so your order may have already been packed and shipped to you. As such, we recommend checking your order carefully on the checkout page before placing it. Regardless, you can reach out to us at customercare@stackedhomes.com and we’ll do our best to assist you.

Unfortunately, all orders that are shipped cannot be cancelled.

You can find the status of your order in your account page. Otherwise, feel free to drop us an email at customercare@stackedhomes.com and we’ll respond within 1 working day.

We’re sorry to hear that the item you want isn’t available! Please drop us an email at customercare@stackedhomes.com to make a request.

Delivery

Shipping is a flat $5 per order. We currently offer free shipping for orders above a certain amount. The amount can be found in the announcement bar at the top of the page, or when checking out.

We ship only to Singapore addresses. We do not offer international deliveries. Certain addresses within Singapore are listed as restricted and we do not offer deliveries to such locations.

You may find the full list of restricted zones at here.

Orders are fulfilled on the same day if it is placed before 9AM SGT. The item is then delivered within 1-3 days. If the order is placed after 9AM, it will be fulfilled the next day and delivered within 1-3 days thereafter. For example, if you order on Monday 8AM, the order is fulfilled on Monday itself and you may receive it between Tuesday – Thursdays. Do note that if you order close to or on a public holiday/weekend/warehouse closure date, your order might take longer than usual.

Once your order has been fulfilled and shipped, you will receive an email indicating your tracking link.

Unfortunately, choosing a time for delivery is not an option we offer.

Currently, we do not have a physical store. All of our sales are done online and we deliver items straight to your address πŸ™‚

Returns & Refunds

We are sorry to hear that you would like to return your item. Please note that we only accept returns under the following conditions:

  • The item is defective
  • The item arrived broken

To initiate a return, please take photos of the defective product in question, and if the product in question requires a demonstration of its defectiveness, please take a video and send it to customercare@stackedhomes.com with the subject line “RETURN REQUEST: ORDER #SS-[Order No.].

Our team will then assess the defectiveness of the product and follow up with any questions if necessary. If the request is successful, please pack the item in the original packaging and seal it for our pick-up.

We will then proceed to ship a replacement product to you.

There are two types of refunds we can provide:

  • Store credits
  • Cash refunds

Please note that we do not provide cash refunds unless an exchange for the item you originally ordered is not available. Regardless, refunds are processed within 3 working days. If we initiate a cash refund, it may take up to 5-10 working days for your credit card company to reflect the refund.

Promotions & Discounts

All promo codes can be applied on the checkout page.

We may run marketing campaigns from time to time that includes promotions. Be sure to sign up to our newsletter to receive them before the sale period ends!

Still have a question to ask us? Drop us an email and we’ll get back to you within 1-3 working days!

CONTACT

We accept all major credit and debit cards, including Visa, Mastercard and AMEX. Additionally, we accept payment via Google Pay and Apple Pay. You can select your preferred payment method at checkout.

We aim to fulfill our orders within the same or next day, so your order may have already been packed and shipped to you. As such, we recommend checking your order carefully on the checkout page before placing it. Regardless, you can reach out to us at customercare@stackedhomes.com and we’ll do our best to assist you.

Unfortunately, all orders that are shipped cannot be cancelled.

You can find the status of your order in your account page. Otherwise, feel free to drop us an email at customercare@stackedhomes.com and we’ll respond within 1 working day.

We’re sorry to hear that the item you want isn’t available! Please drop us an email at customercare@stackedhomes.com to make a request.

Shipping is a flat $5 per order. We currently offer free shipping for orders above a certain amount. The amount can be found in the announcement bar at the top of the page, or when checking out.

We ship only to Singapore addresses. We do not offer international deliveries. Certain addresses within Singapore are listed as restricted and we do not offer deliveries to such locations.

You may find the full list of restricted zones at here.

Orders are fulfilled on the same day if it is placed before 9AM SGT. The item is then delivered within 1-3 days. If the order is placed after 9AM, it will be fulfilled the next day and delivered within 1-3 days thereafter. For example, if you order on Monday 8AM, the order is fulfilled on Monday itself and you may receive it between Tuesday – Thursdays. Do note that if you order close to or on a public holiday/weekend/warehouse closure date, your order might take longer than usual.

Once your order has been fulfilled and shipped, you will receive an email indicating your tracking link.

Unfortunately, choosing a time for delivery is not an option we offer.

Currently, we do not have a physical store. All of our sales are done online and we deliver items straight to your address πŸ™‚

We are sorry to hear that you would like to return your item. Please note that we only accept returns under the following conditions:

  • The item is defective
  • The item arrived broken

To initiate a return, please take photos of the defective product in question, and if the product in question requires a demonstration of its defectiveness, please take a video and send it to customercare@stackedhomes.com with the subject line “RETURN REQUEST: ORDER #SS-[Order No.].

Our team will then assess the defectiveness of the product and follow up with any questions if necessary. If the request is successful, please pack the item in the original packaging and seal it for our pick-up.

We will then proceed to ship a replacement product to you.

There are two types of refunds we can provide:

  • Store credits
  • Cash refunds

Please note that we do not provide cash refunds unless an exchange for the item you originally ordered is not available. Regardless, refunds are processed within 3 working days. If we initiate a cash refund, it may take up to 5-10 working days for your credit card company to reflect the refund.

All promo codes can be applied on the checkout page.

We may run marketing campaigns from time to time that includes promotions. Be sure to sign up to our newsletter to receive them before the sale period ends!