How Much Is Shipping?

Shipping is a flat $5 per order within Singapore. For international orders, shipping costs vary depending on the destination country and will be calculated at checkout.

Where Do You Ship To?

We ship to Singapore addresses as well as several Southeast Asian countries, including the Philippines, Vietnam, Indonesia, Malaysia, and Thailand.

How Long Would It Take For Me To Receive My Items?

Under Standard Singapore Shipping, your item will take 2-5 working days to arrive. Orders are fulfilled on the same day if placed before 9AM SGT. For all international orders, please allow 7 to 21 days for delivery, depending on your location. Orders are typically fulfilled within 1-2 business days of placement.

Is same-day shipping available?

If you place your order before 12PM SGT, we can pack and ship your item out on the same day, provided it’s before 7PM SGT. Please note that this service falls outside of our Standard Shipping option. After placing your order, please email us to request same-day shipping. It’s important to note that we only ship items between 10AM and 7PM. Additional charges for this service vary depending on the item, delivery distance, and time, but typically range between $15 and $30. Do note that same-day shipping is not available for orders outside of Singapore.

Can I Track My Order?

Yes, once your order has been fulfilled and shipped, you will receive an email with a tracking link to monitor the progress of your delivery.

What is the typical timeframe for backordered items?

You can find the estimated dispatch period on our product page. Please be aware that this estimate is subject to change due to factors like shipping delays, so it’s best to consider it as an approximation rather than a guarantee.

Can I receive available items immediately if I order alongside a backordered item?

If an item in your order is on backorder, we’ll ship out the remaining items that are in stock first. Once the backorder item is ready for dispatch, we’ll send it out separately.

Can I Choose When To Receive My Order?

Unfortunately, our standard flat shipping option does not allow for selecting specific delivery dates or times. However, we offer direct courier services on weekdays between 10AM and 7PM, excluding public holidays. Please note that this service incurs additional charges depending on the item, delivery time, and distance to your address. These costs typically range from $15 to $30.

Is it possible to pick up my order directly from your store?

If you prefer to collect your order from our store, please contact us to make arrangements. We’ll waive any shipping fees and provide a link for you to schedule a convenient pickup appointment.